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Smart Queue Resting

Question – when a record is resting does it continue to rest if it no longer qualifies to be a part of the smart queue?

AnswerYes.

The system was designed so that if a record moves from one to queue to another the resting period survives.  So if a record starts out in Queue #1 and as a result of an update it is resting for a week and moves to Queue #2, that record will continue to rest for 1 week in Queue #2.

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