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How Can I Setup the Smart Queue to Make Sure that the Newest Records are Showing Up in the Queue First?

Set the SORT order to:
1) Smart Queue Call Attempts ASC
2) Date Entered DESC

ASC will show the records with the lowest # of call attempts first.
DESC will show the records with the newest date entered first.

That will bring up the records with the least # of calls (in this case zero) and the most recently entered records.  This should insure that new records that come into the system are immediately cued for a call.

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