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CRMTool successfully installed but not showing in Outlook COM add-ins dialog

QUESTION
We have successfully installed the CRMTool on a new machine but it is still not showing in Outlook COM add-ins dialog. User has no admin rights, but we ran the installer as an Administrator.

ANSWER
The installer for the CRMTool application is targeted for end-users, so it creates the registration keys under HKEY_CURRENT_USER. If you run it as Administrator, it will create the key in the Admin user’s hive, which means it’s not visible to another user. Users should have to have Admin privileges to be able run the .exe file as end-users.

We can fix it by adding entries to the system registry:

[HKEY_LOCAL_MACHINE\Software\ Microsoft\Office\Outlook\Addins\CrmSynchAddIn.Connect]
“Description”=”CRMtool Sync for Outlook”
“LoadBehavior”=dword:00000003
“FriendlyName”=”CRMtool Sync for Outlook”

or

[HKEY_CURRENT_USER\Software\ Microsoft\Office\Outlook\Addins\CrmSynchAddIn.Connect]
“Description”=”CRMtool Sync for Outlook”
“LoadBehavior”=dword:00000003
“FriendlyName”=”CRMtool Sync for Outlook”

Note that adding or changing entries to the registry may cause serious problems to your system if done incorrectly. It is important that you back up the registry first before doing any changes.

Click here to refer to Microsoft’s article on modifying registry keys.

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