What privileges are required for having Access to the Call Stats / Disposition Report? Date: January 28, 2021 By: Andy Brownell Categories: FAQs, Logon Management Settings Read More
What’s the difference between Email Marketing, Lead Nurturing and Marketing Automation? Date: September 28, 2020 By: Eljie Lagunay Categories: Email and Marketing Management, FAQs Read More
When does the ‘Campaign Survey Responses’ section get updated? Date: January 29, 2021 By: Eljie Lagunay Categories: FAQs Read More
When you clone a WorkGroup – what doesn’t clone? Date: August 18, 2022 By: Joanna Hernandez Categories: Administration, FAQs, Workgroup Management Read More
Where are my “My Email Templates”? – I use Safari on a Mac at home, but a PC when I’m at work and I can see my “My Email Templates” just fine at work but I cannot see them when I’m at home. Why? Date: January 29, 2021 By: Eljie Lagunay Categories: FAQs Read More
Where can I find help documentation? Date: October 16, 2020 By: Janice Infantino Categories: FAQs Read More
Where do I find the Company ID? Date: August 18, 2022 By: Joanna Hernandez Categories: FAQs Read More
Where do I upload my company logo so I can use it in the banner for our workgroup? Date: January 29, 2021 By: Eljie Lagunay Categories: FAQs Read More
Who can be listed in the Case Owner and Case Assignee lists? Date: November 20, 2022 By: Joanna Hernandez Categories: Case Management, FAQs Read More
Why are other users showing as grayed out in Logon Management page? Date: August 18, 2022 By: Joanna Hernandez Categories: Administration, FAQs, Logon Management Settings Read More