Smart Queues and Records with Multiple Contacts Date: November 5, 2022 By: Ray Longalong Categories: Records and Contacts Read More
Smart Queue Report – How are the figures calculated when I click on the ‘Select’ button in the Smart Queue Date: September 6, 2022 By: Joanna Hernandez Categories: Records and Contacts, Reporting Read More
Smart Queue Resting Date: August 18, 2022 By: Joanna Hernandez Categories: Automation and Workflow, FAQs, Records and Contacts Read More
Smart Queue & Record Locking Date: August 18, 2022 By: Ray Longalong Categories: Administration, Automation and Workflow, Best Practices Read More
How Can I Setup the Smart Queue to Make Sure that the Newest Records are Showing Up in the Queue First? Date: August 18, 2022 By: Joanna Hernandez Categories: Automation and Workflow, Best Practices, FAQs, Records and Contacts, Search Read More
Why don’t I see my name in the list of available users/callers in Smart Queue? Date: August 18, 2022 By: Joanna Hernandez Categories: Account and User Management, Administration, Best Practices, Logon Management Settings Read More
Why Can’t I See the Smart Queue Call Attempts in Workflow? Date: August 18, 2022 By: Ray Longalong Categories: Best Practices, Customization, FAQs Read More
Next Lead Button is not showing in Smart Queue Date: January 30, 2021 By: Eljie Lagunay Categories: Troubleshooting Read More